Cancellation & Refund Policy
Our cancellation and refund policy for all payments made through the VedaLoop platform.
Effective Date: March 31, 2026
1. Overview
This Cancellation & Refund Policy applies to all payments made through the VedaLoop platform (vedaloop.in), including but not limited to:
- •Course enrollment fees (AI/ML workshops, weekend programs)
- •Subscription fees for ERP plans (Plan A, B, C, or D)
- •Workshop registration fees and material charges
- •Any other service fees paid via the platform
All payments on VedaLoop are processed securely through Razorpay, a PCI-DSS compliant payment gateway. VedaLoop does not store any card or banking details directly.
2. Cancellation Policy
2.1 Course / Workshop Cancellations
- 7+ days before start date: Full cancellation allowed. Eligible for a complete refund.
- 3-7 days before start date: Cancellation allowed with a 25% deduction towards administrative and preparation costs.
- Less than 3 days before start date: No cancellation or refund. However, the student may attend a future batch at no extra cost (subject to availability).
2.2 ERP Subscription Cancellations
Schools may cancel their ERP subscription at any time by emailing vedaloop.ai@gmail.com. Upon cancellation:
- •Access continues until the end of the current billing period.
- •No pro-rata refund for partially used billing periods.
- •School data will be retained for 30 days after cancellation before permanent deletion.
3. Refund Policy
3.1 Eligible Refund Scenarios
- Course/workshop cancelled by VedaLoop — full refund guaranteed.
- Duplicate or erroneous payment — full refund after verification.
- Course cancellation within the eligible window (see Section 2.1 above).
- Technical failure preventing access to a paid service for more than 7 consecutive days.
3.2 Non-Refundable Scenarios
- Student does not attend the workshop/course after enrollment (no-show).
- Cancellation request made less than 3 days before the course start date.
- Dissatisfaction after completing more than 50% of the course/program.
- Fees paid for digital marketing services after work has commenced.
- Any promotional or discounted enrollments (unless cancelled by VedaLoop).
4. Refund Process
To request a refund, follow these steps:
- Send an email to vedaloop.ai@gmail.com with the subject line "Refund Request".
- Include your full name, registered email/phone, payment receipt or transaction ID, and reason for the refund.
- Our team will review the request and respond within 3-5 business days.
- If approved, the refund will be processed to the original payment method.
5. Refund Timeline
Once a refund is approved, the processing time depends on the payment method:
| Payment Method | Refund Timeline |
|---|---|
| UPI (GPay, PhonePe, Paytm) | 3-5 business days |
| Debit Card / Credit Card | 5-7 business days |
| Net Banking | 5-10 business days |
| Wallets (Razorpay wallet credits) | 1-3 business days |
Note: Refund timelines may vary depending on your bank or payment provider. VedaLoop is not responsible for delays caused by third-party payment processors.
6. Cancellation by VedaLoop
VedaLoop reserves the right to cancel a course, workshop, or subscription under the following circumstances:
- •Insufficient enrollment to conduct a workshop (minimum batch size not met).
- •Unforeseen circumstances such as natural disasters, government restrictions, or public health emergencies.
- •Violation of our Terms of Service by the school or parent.
In all such cases, affected users will receive a full refund or the option to transfer enrollment to a future batch.
7. Contact Us
For any questions regarding this policy, cancellations, or refund requests:
Email: vedaloop.ai@gmail.com
Business Name: VedaLoop Technologies
Location: Hyderabad, Telangana, India
Response Time: Within 3-5 business days